At The Daily Explorer, we strive to process and ship your orders as quickly as possible. Typically, orders are shipped within 3-4 business days. However, during high-demand periods such as our Spring and Fall Launch Days, Black Friday/Cyber Monday weekend, and other major sales events, processing times can extend to 3-4 weeks due to the increased volume of orders. Once your package leaves our facility, we are unable to control how it is handled by the carrier. If your order arrives damaged, please contact us immediately so we can resolve the issue promptly. It's crucial to verify your shipping address at checkout to ensure accurate delivery.

International Shipping

We are pleased to offer international shipping to Greece! The Daily Explorer partners with reliable carriers like Hellenic Post to ensure your planners reach you safely and efficiently. Please note that international shipping requires additional time, typically 1 week or longer, depending on your location. If you are interested in placing an order from a country other than Greece, please get in touch with us at info@thedailyexplorer.eu, and we will do our best to accommodate your request.

Order Changes and Accuracy

Our shipping partners work swiftly to process orders as soon as they are received. Consequently, we are unable to make changes to order details such as name, address, products, combining orders, or cancellations once an order is submitted. Therefore, please double-check all details, especially your shipping address, before completing your purchase. This ensures your planner reaches you without any issues, and avoids reshipping charges due to incorrect information.

Returns, Exchanges, and Issues

Currently, The Daily Explorer does not accept returns. If your order arrives damaged, please email us at support@thedailyexplorer.eu within 7 days of receiving your order. We will gladly send you a replacement. Any unauthorized returns will not be eligible for a refund or credit. Additionally, we cannot refund or replace products purchased through third-party retailers. If you encounter issues with tracking, such as a label created but no updates, it is often a carrier scanning oversight. Rest assured, your package is on its way. For lost or stolen packages, please contact your local carrier directly to resolve the issue.